The website aims to reach AA standard in line with the World Wide Web Consortium (W3C) Web Content Accessibility Guidelines (WCAG) version 2.0.

Although efforts to cover as wide a range of issues are made, we understand that we are not able to address the needs of people with all types, degrees, and combinations of disability.

We hope that you’re enjoying using this website and are not experiencing any problems. However, if you do have difficulty viewing the site, there are some things you can do to make it easier. You can change the settings of your browser to better suit your needs.

NHS Choices, the national NHS Website have worked in partnership with AbilityNet, a national charity that helps disabled adults and children to use computers and the internet. Their help with accessibility guide provides comprehensive, step-by-step instructions on how to adjust your computer and browser according to your needs, such as for sight or hearing problems. This includes information such as how to make the text larger in different browsers, change your keyboard or mouse settings, or increase colour contrast.

Click Here to get more help with accessibility

Modality Partnership is committed to eliminating individual and institutional discrimination, harassment and victimisation across all protected characteristics set out in the Equality Act 2010 relating to patients and employees which are: Race, Sex, Disability, Sexual Orientation, Religion or Belief, Gender Reassignment, Age, Marriage and Civil Partnership and Pregnancy and Maternity.

All Modality Partnership staff complete equality and diversity training.

A chaperone is an adult who is present during an intimate examination of a patient. A chaperone is there to protect both the patient and the clinician from allegations of inappropriate behaviour. They may also be asked to assist the doctor or midwife during the examination.

Modality Partnership is committed to providing a safe comfortable environment for patients to be examined, by training our chaperones to adhere to the most current guidelines when acting as a chaperone.

All patients may request a chaperone to be present when they are being examined by a doctor.

There may be occasions when a chaperone is unavailable (for example on a home visit or when no trained chaperone of the appropriate sex is in the building). In such circumstances the doctor will assess the circumstances and make a joint decision with patients, families and carers on the best course of action.

We aim to provide all our patients with the best possible service and to achieve this we need your help.  Patients who fail to attend for their appointments and do not let us know incur significant cost to the practice and to other patients in terms of lost appointments.

If you are unable to keep your appointment, please make every effort to cancel it well in advance so that it may be offered to someone else.  This can be done over the phone, or online.

• Modality Partnership will monitor those patients who do not attend their appointments. When a patient regularly fails to attend appointments within a 12 month period, the patient will be written to explaining that should they fail to attend a further appointment without prior notification, they risk being removed from the Practice list.

• If the patient fails to attend a following appointment following receipt of the first letter, the patient will be written to with a warning that any future failure to attend an appointment without prior notification will lead to their removal from the Practice list.

We are committed to taking all reasonable precautions necessary to ensure the health, safety, welfare and well-being of our employees, patients and visitors.  We endeavour to ensure that all employees are protected from physical and verbal abuse while they are working and strongly support NHS guidelines regarding zero tolerance.  We operate a Zero Tolerance Policy for patients.

Anyone attending the surgery who is abusive, violent, aggressive be it verbally, physically or in any threatening manner whatsoever to members of staff or other persons present on the practice premises, will risk removal from the practice list.  In extreme cases we may summon the police to remove offenders from the practice premises.